These terms and conditions (“Terms”) govern your access and use of this website (the “Website”), and the related products, services, content, and technology (which includes accessing, browsing, or registering to use the Website).
These Terms apply to both visitors and registered users of the Website. By accessing or using the Website, you confirm that you have read, understand, and accept the Terms, and that you may enter into a legally binding contract with Next, and are agreeing to comply with these Terms. If you do not agree with these Terms you must not use or access the Website.
You are entering into these Terms with:
Next Germany GmbH (“Next”, “we”, “us” or “our”), a company registered in Germany
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Company Registration Number: HRB 232839
VAT Registration Number (where applicable): DE322142398
Customer Services: If you have a complaint please email International_Complaints@nextdirect.com.
Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Next can be contacted at the details below. Please note that telephone calls to and from Next may be recorded or monitored as part of our efforts to further improve service to our customers.
Responsible Person under the General Product Safety Regulation
For any product safety issues please feel free to contact us at:
Responsible Person: Next Germany GmbH, c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Email Address: safety@next.co.uk
These Terms also refer to the following additional documents which also apply to your use of the Website:
Our Privacy Policy available at: Privacy Policy
Our Cookie Policy available at: Cookie Policy
We may change these Terms, our Privacy Policy, and our Cookies Policy from time to time for example, to reflect changes to the Website, the needs of our customers, our business plans, or changes in law. If we make a material change, we will endeavour to provide you with reasonable notice through the Website or by other means. If you do not agree to a change, you may close your account and stop accessing or using the Website. Your continued use or access of the Website after we publish, or send a notice about a change, means that you accept the change.
Such changes will not be applicable and will not affect orders already submitted/delivered.
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
A contract between you and Next is formed only when we send you, on a durable medium (for example, by email), an order acceptance that expressly confirms we accept your order placed through our Website.
These Terms are available in Romanian and English on our Website and will govern your contract with us. Order confirmation emails will be sent in Romanian. You will receive an electronic copy of your order by email; please retain your order confirmation email for your records.
The products on our Website are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
The prices quoted are those ruling at the time of order placement. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of consumer tax. We reserve the right to increase or decrease the prices of our products at any time prior to the conclusion of the contract.
If for this, or any other reason, an item is not acceptable, it may be returned in accordance with your Right of Withdrawal. See the “Right of Withdrawal” section below for details.
All prices shown on the Website are expressed in LEI (RON).
We reserve the right to accept or reject orders, to refuse applications, or with prior written notice, to close an account, provided we have legitimate reasons for doing so.
Prices of goods displayed in and ordered online may differ from prices in store.
You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.
If not all of the products ordered are in stock and this is expressly stated in the respective item description, we may proceed with partial deliveries, provided this is reasonable for you. The parts of the order that are available at a later date will be delivered to you within the delivery time stated on the respective item page. If there are unforeseen delivery delays for parts of the goods that are not mentioned in the item description, we will inform you immediately. In this case, you are free to withdraw from the contract or agree to one or more partial deliveries.
Where an item is unavailable, we will not supply a substitute without your prior express consent given during checkout. If you do not consent to a substitute, the unavailable item will be cancelled and any amount paid for it will be refunded.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance.
Any applicable fees and charges will be clearly displayed on the respective product page and during the checkout process.
Delivery will be confirmed at checkout.
Shipping is currently free for all orders over LEI (RON) 200. Orders under LEI (RON) 200 will be charged LEI (RON) 30 for shipping per order.
Unless we agree otherwise, we will deliver the goods by transferring physical possession or control to you without undue delay and in any event within 30 days from conclusion of the contract.
Please allow extra days for local holidays, UK national holidays, weekends, sale time & during strike action.
Next reserves the right to amend or change the free delivery offer at any time.
Parcel Shop Delivery
At the checkout page, choose 'Collection' and select your chosen pickup point. You will receive a confirmation email or SMS with details of when and where to pick up your parcel. Collect your parcel at your convenience. It will be held for 7 days at the local shop before being returned to our depot. Make sure to bring your order confirmation email/SMS and a valid form of personal identification.
Under consumer law, if you are contracting with us as a consumer online or by phone, you have the right to cancel that contract within 14 days (subject to the exceptions listed below), without giving any reason for the withdrawal (“Right of Withdrawal”).
The cancellation period will expire 14 days from the day:
(a) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the goods (in the case of a single order for goods delivered as part of a single delivery); or
(b) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last of the goods (in the case of a contract relating to multiple goods ordered by you in one order and delivered separately); or
(c) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last lot or piece (in the case of a contract relating to goods consisting of multiple lots or pieces); or
(d) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the first of the goods (in the case of a contract relating to a regular delivery of goods during a defined period of time) (the “Cancellation Period”).
To exercise the right to cancel, prior to the expiry of the Cancellation Period, you must inform us, Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany by contacting us at International_Complaints@nextdirect.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email).
Alternatively, you may exercise your right to cancel by completing the Model Cancellation Form below, or using the withdrawal function available on our Website.
We will communicate to you an acknowledgement of receipt of your withdrawal statement, or your completed Model Cancellation Form, via email or by post, according to your preferred means of communication, without delay.
To meet the withdrawal deadline, it is sufficient for you to send us your communication concerning your exercise of the right to withdraw, using one of the methods described above, before the Cancellation Period has expired. You may use the model cancellation form below if you wish to but it is not mandatory.
Model Cancellation Form
To: Next Germany GmbH
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Email address: International_Complaints@nextdirect.com
I/We, [insert your name] hereby give notice that I/we [insert your name] cancel my/our [insert details] contract of sale of the following goods [insert details],
Ordered on [insert date]/received on [insert date],
[insert your name]
[insert your address]
[insert your signature, only if this form is notified on paper],
[insert date]
Effects of cancellation
If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel this contract, either by receipt of your completed Model Cancellation Form, or of your unequivocal statement confirming your decision to cancel the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event (including where you have agreed that the reimbursement may be made by a different means of payment to that used for the initial transaction), we shall ensure that you do not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall either: (a) send back the goods, or (b) hand the goods over to us (or, as the case may be, to a person authorised by us to receive them) without undue delay, and in any case within 28 days of receipt, provided that you comply with the 14-day notification requirement, in accordance with our Withdrawal Policy. The deadline is met if you send back the goods before this period of 28 days has expired.
Please note that, where you have decided to cancel the contract, you: (a) must take reasonable care of the relevant goods prior to returning them to us, and (b) are liable for any diminished value of the goods resulting from the handling of the goods beyond that which is necessary to establish the nature, characteristics, and functioning of the goods.
Where you fail to comply with your obligations to return the relevant goods to us within the time limits set out above, we may be entitled to compensation for any loss or damage suffered by us as a result of that failure, subject to applicable law.
Exceptions to Right of Withdrawal
Your Right of Withdrawal does not apply in certain circumstances. These circumstances are the same as those set out under “Exceptions to the Returns Policy” below).
This section sets out Next’s returns policy. This Returns policy is in addition to your consumer rights, and does not limit, or affect, your legal consumer right to return goods, including your right of withdrawal (as defined in the “Right of Withdrawal” section above).
If you are not satisfied with the goods that you have purchased from Next using this Website, you may return any unworn items (in their original condition and without having been used beyond what is necessary to establish the nature, characteristics and functioning of the goods), by returning (delivering) the goods to us within 28 days of receiving your order, for a refund. Refunds will be processed within 14 days of Next receiving the returned goods, to the original payment method used to place your order. We cannot accept the return of sealed goods that are not suitable for return for health protection, and hygiene reasons, and which have been unsealed following delivery. This does not affect your consumer rights, for example where you purchase and receive goods which do not conform to the contract you entered into with us (e.g., if they are faulty, or don’t match the description provided by us (see the “To return goods purchased online which do not conform to the contract, or are faulty” section, below).
You may send back the goods within 28 days of receipt, provided that you comply with the 14-day notification requirement (except where no legal right of withdrawal exists).
To return goods purchased online via post
Please use the returns label provided on your delivery note. If you are exercising your right to cancel the contract in accordance with your Right of Withdrawal (see the “Right of Withdrawal” section, above), you must pay the cost of postage required to return the item to Next (as well as any additional reasonable costs for delivery which may be charged in accordance with law and with your prior notice), and any such costs will not be refunded to you by Next.
To benefit from Next’s return period, simply send the goods back within 28 days of receipt for a refund of the price (provided the item has not been used beyond what is necessary to establish the nature, characteristics and functioning of the goods). This returns policy does not apply to certain jewellery, cosmetics, grooming, photographic, or food products, or Gift Vouchers. Items cannot be returned to a Next store.
You can return your items using your returns note and label included in your parcel.
You will bear the direct cost of returning the goods if you use your own carrier. If you choose to use our optional return label, a fixed fee of RON 20 will be deducted; this is optional and disclosed before you choose it. No fees apply for returns of nonconforming/faulty goods.
Exceptions to the Returns Policy
The above Returns policy will not apply to goods purchased online from Next using this Website, and to your right to cancel the contract in accordance with your Right of Withdrawal (as above) in respect of: (a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision; (b) contracts for the supply of goods that are clearly personalised; (c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery; and (d) certain jewellery, cosmetics, grooming, photographic, or food products, and gift vouchers, where this is indicated at the point of (e) goods that, after delivery, are, by their very nature, inseparably mixed with other items.
As consumer you benefit from the statutory warranty period of conformity of 2 years. If the goods are not in conformity, you may require repair or replacement. If these are impossible, disproportionate, or not performed within a reasonable time, you may request a proportionate price reduction or terminate the contract with a refund.
If a lack of conformity becomes apparent within 30 calendar days from delivery, you are entitled to replacement of the goods.
The warranty does not cover defects or non-conformities caused by:
improper or negligent use, or use contrary to the manufacturer’s instructions;
interventions, modifications, or repairs performed by unauthorized persons;
normal wear and tear of the product;
mechanical damage, impact, contact with liquids, exposure to extreme temperatures, or other external factors;
use of the product for professional or industrial purposes, or under conditions other than those for which it was intended, if the product is intended for household use;
consumables and components subject to normal wear and tear.
If applicable, repairs or replacements will be carried out at no cost to you. Next will cover the associated expenses, including shipping costs and will repair or replace the goods within a reasonable timeframe not exceeding 15 calendar days from the moment Next was notified of the non-conformity.
If the nonconformity is to be remedied by repairing or replacing the goods, the consumer shall make the goods available to Next, which shall collect the goods to be replaced at its own expense.
To exercise your statutory warranty rights, you must inform us, Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany by contacting us at International_Complaints@nextdirect.com.
The faulty goods may be sent with the following details: your customer services reference number, order number, name and address,
To: Next Germany GmbH
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Email address: International_Complaints@nextdirect.com
All Sale items are subject to availability. During sale periods, please allow 21 days for your delivery. You will be advised of the estimated delivery date at the time of order.
During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
If you create and use an account with Next, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Website with the involvement of a parent or guardian.
Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders for legitimate reasons. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. We may also contact you for market research purposes. We may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
For more information about how Next processes your personal data, please visit our Privacy Policy.
If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
If we cannot resolve a complaint internally, you may use Alternative Dispute Resolution (SAL) procedures. Details and access are available from the national consumer authority.
Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights.
You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
You can select from the available payment methods during checkout and prior to completing your order. The following payment methods can be used on our Website: Amex, Apple Pay, Google Pay, PayPal, Klarna, Mastercard, Visa.
If you choose to pay by credit card, your card will be charged at the time your order is placed. The transaction will be processed automatically once you confirm your order.
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
The offer is valid for orders over the minimum value stated in your communication.
The offer is valid until the expiry date shown on your communication.
The offer can only be activated once the voucher PIN has been registered at the Website. A voucher PIN can only be registered once.
The offer can only be used for purchases made online at the Website. It is not valid for telephone transactions. Redemption of the offer involves registering at the Website.
The offer is only valid on introductory orders on the Website for new customers only. One voucher PIN per customer only.
If the order is returned, the value of the offer is non-refundable.
The voucher PIN cannot be exchanged for cash. No change or refund will be given.
Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
Offer is open to residents of selected countries that are over 18 years old only.
Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time, provided that any orders placed before such amendment or discontinuation will be honoured in accordance with the terms applicable at the time of order.
Your consumer rights are not affected.
Offer Order Codes — Free delivery and other offer order codes remain the property of Next, are non-transferable, and may not be reproduced in any form or used in conjunction with any other offer, unless expressly stated otherwise.
It is possible that disturbances may arise when we deliver goods to you, due to force majeure events (i.e., events which are unforeseeable, unavoidable, beyond our control, and for which we are not responsible, such as war, natural disasters, floods, fires, pandemics, epidemics, or similar occurrences). We release ourselves from responsibility for delays for the duration of any such disturbance, and from responsibility for the effect of any such delay on our duties of performance.
Agreed delivery periods shall be extended by the duration of such disturbance. Where such disturbances arise on your part, Next must be informed of such disturbance immediately. Where the end of such a disturbance is unforeseeable, or where the disturbance lasts for more than two (2) months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without further notice.
These Terms will be governed by and interpreted in accordance with the laws of the England and Wales. The parties hereby submit to the jurisdiction of the English courts.
If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.
© Copyright 2026, Next Germany GmbH
LEI (RON) 60 Off Your First App Order:
The discount will automatically be loaded to your account for customers who have not previously transacted using the Next App on either iOS or Android devices.
The offer will only be valid on orders over LEI (RON) 300 after other discounts have been applied.
You must be logged into your customer account and shopping in the Next App to redeem the offer. The offer can only be used by the account holder. The offer is non-transferable.
The offer can only be used once per customer and will be valid until used, unless discontinued earlier (see point 11 below).
The offer is for online purchases at www.next.ro only.
The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
Promotion discount applied will be apportioned across all qualifying items. If you have more than one unused promotion against your account, please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
Discount cannot be combined with other discounts. Certain multibuy and other product specific offers may still be available, but this is not guaranteed. If a product specific offer is available (e.g., multibuy offer), the discount applies after the product specific offer has been applied.
The discount cannot be exchanged for cash and no refund or change will be given. If eligible items are returned, the offer value or a portion may be deducted from the refund or credit and may not be reused.
Usual delivery times, methods and charges and returns policy apply.
The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without notice and without liability.
The promoter is Next Germany GmbH, BDO AG Wirtschaftsprüfungsgesellschaft Zielstattstr. 40 81379 Munich GERMANY.
This promotion is governed by the English law and disputes are subject to the exclusive jurisdiction of English courts.
Our privacy policy can be viewed here: www.next.ro/privacypolicy
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